READ THIS FIRST: When in Doubt, My Account

We get many questions from users asking us to look information about their accounts up for them. We've put quite a bit of time into designing the account page so you don't need us for this though. Often by the time we get the right information to look up your details, you could have been on your way and we could have spent that time working on the browser. 

If you have questions about your prices, renewal dates, number of licenses, usernames, credit card, etc, please use My Account. You can also update your email address and password there as well. 

To look up your account information:

  1. Click My Account at the top of any page on our main site.
  2. Log in with the username that made the purchases you have questions about.
  3. If you don't see what you are looking for, log in with your other accounts as you may have made purchases on multiple accounts. 
  4. If you don't know your username or email address, you can use our account lookup tool

Once you get into My Account you can scroll to the bottom of the page to see a demo on using the My Account tools.